Shop like never before with INSIDER - our exclusive loyalty rewards community.

As a member, you'll unlock discounts and gain access to brand exclusives. 

Shop like never before with INSIDER - our exclusive loyalty rewards community. As a member, you'll unlock discounts and gain access to brand exclusives. 

FAQs

HOW DO I VIEW MY POINTS BALANCE?
Your points can be viewed as soon as you login to your account. You'll also see breakdown of how many points you have to spend in the reward section of this page.
WHAT DO THE POINTS STATUSES MEAN?
Approved: These points can be redeemed immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. This may take up to 14 days to approve, but if in doubt, please contact our customer care team.

Cancelled/Reversed: These points will not be added to your account. For example, this will happen if you cancel or return purchase.
IS THERE A LIMIT TO HOW MANY POINTS I CAN EARN?
No. Go ahead and earn as many as you can!
I'VE REDEEMED MY POINTS BUT FORGOTTEN MY CODE!
Don't worry! Log in and head to the 'Rewards History' section of this page, you should be able to click on your last redemption and see your code. It will also have been emailed to you.
DO MY POINTS EXPIRE?
Your points expire after 12 months if left un-redeemed.
Once you redeem your points a code will appear to be used.

FAQs

HOW DO I VIEW MY POINTS BALANCE?
Your points can be viewed as soon as you login to your account. You'll also see breakdown of how many points you have to spend in the reward section of this page.
WHAT DO THE POINTS STATUSES MEAN?
Approved: These points can be redeemed immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. This may take up to 14 days to approve, but if in doubt, please contact our customer care team.

Cancelled/Reversed: These points will not be added to your account. For example, this will happen if you cancel or return purchase.
IS THERE A LIMIT TO HOW MANY POINTS I CAN EARN?
No. Go ahead and earn as many as you can!
I'VE REDEEMED MY POINTS BUT FORGOTTEN MY CODE!
Don't worry! Log in and head to the 'Rewards History' section of this page, you should be able to click on your last redemption and see your code. It will also have been emailed to you.
DO MY POINTS EXPIRE?
Your points expire after 12 months if left un-redeemed.
Once you redeem your points a code will appear to be used.